trying to make the world easier to use
Flew into San Francisco Airport late last night and had to rent a car and drive to a hotel – thankfully, not very far. While still in the garage, I adjusted the rearview mirror so I could see out of it, then drove out into the dark to (eventually) find the entrance to Highway 101 [...]
There are lots of ways to keep doors and windows closed, but what about when you want to keep them open on a windy day? Our home in Italy has many windows, and doors that open onto balconies, which I mostly like to keep open when the weather’s not too cold. But, when there’s any [...]
Visiting an old high school friend in Colorado last spring, we discussed our rapid approach (or have we already arrived?) into middle age. “Did it come on fast with you?” “Yeah, it just seemed to happen overnight. All of a sudden, I can’t see!” I’ve been extremely nearsighted most of my life. Now, to my [...]
When the least interaction with a company causes heart palpitations, instant headaches, and screaming rage… well, that’s not good for its customers.
